Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Mixology and Beverage Preparation:

• Craft a diverse range of cocktails, mocktails, and other beverages according to established recipes and customer preferences.
• Ensure accuracy in measuring and pouring ingredients to maintain consistency in flavour and presentation.
• Showcase creativity in developing signature drinks and adapting to seasonal or special offerings.

Customer Service:

• Greet customers warmly, take drink orders, and provide recommendations based on preferences.
• Engage with guests in a friendly and professional manner, creating a positive and enjoyable atmosphere at the bar.
• Address customer inquiries, concerns, or special requests with attentiveness and courtesy

Menu Knowledge:

• Have a comprehensive understanding of the beverage menu, including ingredients, Flavors, and pairings.
• Stay informed about new or featured items and communicate them to customers.
• Educate customers about different spirits, wines, and beers offered at the restaurant.

Bar Operations:

• Maintain a clean and organized bar area, including glassware, utensils, and equipment.
• Monitor and replenish bar supplies, such as ice, garnishes, and mixers, to ensure seamless operations.
• Operate bar equipment, including dispensers, blenders, and cash registers, with proficiency.

Cash Handling and POS Operation:

• Handle cash transactions accurately and efficiently.
• Operate the Point-of-Sale (POS) system to process drink orders, payments, and issue receipts.
• Manage tabs and settle bills with customers in a professional manner.

Upselling and Promotion:

• Suggest additional beverages or upsell premium options to enhance the customer experience.
• Promote ongoing specials, happy hours, or themed events to drive sales and customer engagement.
• Create visually appealing drink presentations to entice customers.

Customer Relationship Building:

• Build rapport with regular customers, remembering their preferences and creating a personalized experience.
• Encourage a friendly and social atmosphere at the bar, fostering positive interactions among patrons.
• Handle customer feedback, both positive and negative, with professionalism and responsiveness.

Adherence to Health and Safety Standards:

• Adhere to health and safety guidelines, including hygiene practices and cleanliness standards.
• Ensure responsible service of alcohol, following legal regulations and monitoring guest intoxication levels.
• Report any safety concerns or incidents to the Bar Manager or Venue Manager.

Collaboration with Kitchen and Service Team:

• Coordinate with kitchen staff to ensure timely and accurate fulfilment of drink orders.
• Communicate effectively with servers to manage overall guest experience and flow.
• Collaborate with colleagues to create a cohesive and efficient work environment.

Continuous Learning and Training:

• Stay updated on beverage trends, new products, and mixology techniques.
• Participate in training sessions and workshops to enhance bartending skills.
• Provide guidance and training to junior bartenders or barbacks when required

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Leadership and Team Management:

• Lead and motivate the bar team to achieve high levels of performance and guest satisfaction.
• Provide training, guidance, and constructive feedback to bartenders to enhance their skills.
• Create a positive and collaborative work environment within the bar team.

Beverage Quality and Presentation:

• Oversee the preparation and presentation of high-quality beverages, ensuring consistency and adherence to recipes.
• Conduct regular quality checks to maintain the highest standards in beverage offerings.
• Demonstrate advanced mixology skills and share expertise with the team

Operational Efficiency:

• Oversee the day-to-day operations of the bar, including opening and closing procedures.
• Implement efficient workflows to handle peak hours and maintain a smooth operation.
• Collaborate with kitchen and service teams to ensure seamless coordination.

Inventory Management:

• Monitor and manage bar inventory levels, including alcohol, mixers, garnishes, and supplies.
• Conduct regular stock assessments and order replenishments in a timely manner.
• Implement effective inventory control measures to minimize waste and loss.

Customer Service Excellence:

• Interact with guests to ensure a positive and memorable experience at the bar.
• Address customer inquiries, concerns, or special requests with professionalism.
• Manage challenging situations with tact and ensure customer satisfaction.

Training and Development:

• Conduct regular training sessions for the bar team to enhance their product knowledge and service skills.
• Stay informed about industry trends and share relevant information with the team.
• Foster a culture of continuous learning and development within the bar department.

Adherence to Health and Safety Staandards:

• Ensure compliance with health and safety regulations, including cleanliness and hygiene standards.
• Conduct regular safety briefings and training for the bar team.
• Address and report any safety concerns promptly.

Financial Accountability:

• Monitor and manage the bar's financial performance, including revenue and expenses.
• Implement cost control measures to optimize profitability.
• Prepare regular reports on sales, inventory, and other relevant metrics.

Promotions and Upselling:

• Plan and execute promotions, happy hours, and themed events to drive sales.
• Train the team to effectively upsell premium beverages and promotions.
• Collaborate with the marketing team to create attractive promotional materials.

Customer Relationship Building:

• Build relationships with regular customers, remembering their preferences and creating personalized experiences.
• Actively engage with customers to gather feedback and suggestions.
• Implement customer feedback to enhance service quality.

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Cleaning Tasks:

• Execute routine cleaning tasks, including dusting, sweeping, mopping, and vacuuming, in designated areas of the restaurant.
• Ensure cleanliness and tidiness in guest areas, restrooms, and back-of-house spaces.
• Follow established cleaning schedules and protocols.

Supply Maintenance:

• Monitor and replenish cleaning supplies, toiletries, and amenities in restrooms and other designated areas.
• Report any shortages or issues with supplies to the Housekeeping Supervisor.
• Maintain an organized and well-stocked supply storage area

Guest Interaction:

• Interact positively with guests, providing assistance and information as needed.
• Respond promptly to guest requests related to cleanliness concerns.
• Contribute to creating a positive and welcoming atmosphere for guests.

Safety Compliance:

Team Collaboration:

• Collaborate with fellow housekeeping staff and supervisors to achieve cleanliness goals.
• Communicate effectively with team members and report any issues or challenges.
• Foster a positive and cooperative work environment within the housekeeping team.

Training and Development:

• Participate in training programs provided by the Housekeeping Supervisor.
• Demonstrate a willingness to learn and apply new cleaning techniques and protocols.
• Seek feedback from supervisors to enhance performance.

Quality Control:

Shift Responsibilities:

• Adhere to assigned shift schedules and report any deviations promptly.
• Ensure proper handover of duties at the end of each shift to the incoming staff.
• Maintain punctuality and reliability in attendance

Customer Service Focus:

• Contribute to a positive guest experience through cleanliness and attention to detail.
• Anticipate and address cleanliness needs to enhance guest satisfaction.
• Provide courteous and friendly service to guests when required

Emergency Response:

• Be prepared to respond to emergency cleanliness-related incidents promptly.
• Follow emergency response protocols and assist in resolving urgent issues.
• Communicate effectively with the Housekeeping Supervisor and other team members during emergencies.

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) set by the Company.

• Conduct regular patrols to monitor and enforce security measures.
• Utilize surveillance systems to monitor and identify potential security threats.
• Report any suspicious activities or unauthorized access promptly.
  

• Implement and adhere to access control procedures to regulate entry and exit points.
• Monitor and control access to restricted areas, ensuring compliance with security protocols.
• Assist in the issuance and monitoring of access cards and credentials.
  

• Respond promptly to security incidents, disturbances, or emergencies.
• Take appropriate actions to de-escalate situations and mitigate potential risks.
• Collaborate with the Security Supervisor or Manager in handling critical incidents.
  

• Maintain a visible and approachable presence to reassure guests and talents.
• Provide assistance and information to guests, addressing security-related inquiries.
• Contribute to creating a positive and secure environment for all stakeholders.
  

• Document all security-related incidents accurately and thoroughly.
• Prepare incident reports for review by higher-level security personnel.
• Collaborate with the Security Supervisor or Manager to provide information for trend analysis.
  

• Participate in security training programs to stay updated on protocols and procedures.
• Adhere to and enforce security policies and procedures.
• Ensure compliance with local laws and regulations related to security.
  

• Work collaboratively with other security officers to ensure effective coverage.
• Communicate any security concerns or issues to the Security Supervisor or Manager.
• Contribute to a positive and cooperative work environment within the security team.
  

• Familiarize yourself with emergency response plans and procedures.
• Act according to established protocols during emergencies.
• Participate in regular emergency response drills.

• Adhere to assigned shift schedules and report any deviations promptly.
• Ensure proper handover of duties at the end of each shift to the incoming security staff.
• Maintain punctuality and reliability in attendance.
  

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Customer Service Excellence:

• Greet guests warmly and guide them to their tables, providing a positive first impression.
• Present menus, offer recommendations, and take orders accurately to ensure a seamless dining experience.
• Attend to guests' needs throughout their meal, demonstrating attentiveness and responsivenes

Menu Knowledge:

• Acquire a comprehensive understanding of the menu, including ingredients, preparation methods, and special offerings.
• Provide detailed explanations of menu items, answer questions, and make recommendations based on guest preferences

Order Management:

• Transmit orders promptly to the kitchen, ensuring accuracy and special requests are communicated effectively.
• Monitor order progress and coordinate with kitchen staff to ensure timely delivery of dishes to the table.
• Verify the completeness and accuracy of orders before presenting them to guests.

Upselling and Promotion:

• Promote specials, featured dishes, and beverages to enhance the dining experience and drive sales.
• Effectively upsell menu items, such as appetizers, desserts, and premium beverages, to maximize revenue.

Table Maintenance:

• Set and arrange tables with attention to detail, ensuring cleanliness and proper placement of utensils, glassware, and napkins.
• Clear tables efficiently between courses and after guests have finished dining.
• Reset tables promptly for the next guests, maintaining a clean and inviting dining environment.

Payment Handling:

• Present bills accurately, clearly explaining charges and any additional information.
• Process payments, including cash and credit card transactions, in a secure and efficient manner.
• Provide change and receipts promptly, expressing gratitude for guests' patronage.

Team Collaboration:

• Collaborate with kitchen and bar staff to ensure seamless communication and coordination.
• Assist colleagues during peak hours and contribute to a positive team atmosphere.
• Communicate guest feedback and special requests to relevant team members.

Knowledge of Dietary Restrictions:

• Be aware of and knowledgeable about common dietary restrictions and allergens.
• Communicate effectively with the kitchen regarding special dietary requests to ensure guest safety and satisfaction.

Adherence to Health and Safety Standards:

• Follow health and safety protocols, including proper food handling and hygiene practices.
• Monitor and maintain cleanliness in the dining area, ensuring a safe and enjoyable environment for guests.

Customer Feedback and Conflict Resolution:

• Solicit feedback from guests and address any concerns or issues promptly and professionally.
• Handle guest complaints with empathy and offer appropriate solutions to ensure guest satisfaction.
• Communicate positive feedback to the team and celebrate success.

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Guest Greeting and Seating:

• Welcome guests with a friendly and positive attitude upon their arrival.
• Manage the seating chart and assign tables based on reservations and server rotations.
• Ensure timely and efficient seating to maintain a smooth flow in the dining area.

Reservation Management:

• Answer phone calls and assist guests with making reservations.
• Maintain an organized reservation system, keeping track of booking details and special requests.
• Confirm reservations and communicate any special arrangements to the service and kitchen teams

Guest Communication:

• Provide information to guests about the restaurant, including menu details, daily specials, and promotions.
• Communicate estimated wait times and manage guest expectations.
• Handle guest inquiries and address concerns with professionalism and courtesy.

Cooperation with Service Team:

• Collaborate with servers and kitchen staff to ensure smooth communication and coordination.
• Relay special requests or dietary restrictions to the appropriate personnel.
• Assist in maintaining cleanliness and organization in the front-of-house area.

Waitlist Management:

• Manage the waitlist during peak hours, providing accurate wait time estimates.
• Keep guests informed about their status in the waitlist and notify them when their table is ready.
• Implement effective strategies to minimize wait times and enhance guest satisfaction.

Upkeep of Entrance Area:

• Maintain a clean and organized entrance area, including the reception desk and waiting area.
• Ensure proper lighting and ambiance to create a welcoming atmosphere.
• Display a professional appearance and uphold the restaurant's dress code.

Assistance with Special Events:

• Assist in coordinating and managing special events or private parties.
• Work closely with the events team to ensure seamless execution and guest satisfaction.

Customer Relationship Management:

• Build positive relationships with regular patrons and make them feel valued.
• Collect feedback from guests and communicate valuable insights to management.
• Contribute to creating a memorable and enjoyable dining experience for guests.

Emergency Response:

• Be aware of emergency procedures and act responsibly in case of fire, evacuation, or other emergencies.
• Provide assistance to guests during emergency situations and follow established safety protocols.

Deskripsi Pekerjaan

• Team Leadership: Providing leadership, direction, and support to the front-of-house team, including servers, hosts/hostesses, and bussers, to ensure efficient operations and exceptional customer service.
• Shift Management: Overseeing daily floor activities, including seating arrangements, table turnover, and customer flow, to optimize efficiency and guest satisfaction.
• Guest Relations: Interacting with guests, greeting them upon arrival, assisting with seating arrangements, and addressing any inquiries or concerns to ensure a positive dining experience.
• Training and Development: Conduct training sessions for front-of-house staff on service standards, product knowledge, and customer interaction techniques to enhance their skills and performance.
• Performance Management: Monitoring the performance of front-of-house staff, providing feedback, and addressing any performance issues or disciplinary matters following company policies and procedures.

Deskripsi Pekerjaan

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Mixology and Beverage Preparation:

• Craft a diverse range of cocktails, mocktails, and other beverages according to established recipes and customer preferences.
• Ensure accuracy in measuring and pouring ingredients to maintain consistency in flavour and presentation.
• Showcase creativity in developing signature drinks and adapting to seasonal or special offerings.

Customer Service:

• Greet customers warmly, take drink orders, and provide recommendations based on preferences.
• Engage with guests in a friendly and professional manner, creating a positive and enjoyable atmosphere at the bar.
• Address customer inquiries, concerns, or special requests with attentiveness and courtesy

Menu Knowledge:

• Have a comprehensive understanding of the beverage menu, including ingredients, Flavors, and pairings.
• Stay informed about new or featured items and communicate them to customers.
• Educate customers about different spirits, wines, and beers offered at the restaurant.

Bar Operations:

• Maintain a clean and organized bar area, including glassware, utensils, and equipment.
• Monitor and replenish bar supplies, such as ice, garnishes, and mixers, to ensure seamless operations.
• Operate bar equipment, including dispensers, blenders, and cash registers, with proficiency.

Cash Handling and POS Operation:

• Handle cash transactions accurately and efficiently.
• Operate the Point-of-Sale (POS) system to process drink orders, payments, and issue receipts.
• Manage tabs and settle bills with customers in a professional manner.

Upselling and Promotion:

• Suggest additional beverages or upsell premium options to enhance the customer experience.
• Promote ongoing specials, happy hours, or themed events to drive sales and customer engagement.
• Create visually appealing drink presentations to entice customers.

Customer Relationship Building:

• Build rapport with regular customers, remembering their preferences and creating a personalized experience.
• Encourage a friendly and social atmosphere at the bar, fostering positive interactions among patrons.
• Handle customer feedback, both positive and negative, with professionalism and responsiveness.

Adherence to Health and Safety Standards:

• Adhere to health and safety guidelines, including hygiene practices and cleanliness standards.
• Ensure responsible service of alcohol, following legal regulations and monitoring guest intoxication levels.
• Report any safety concerns or incidents to the Bar Manager or Venue Manager.

Collaboration with Kitchen and Service Team:

• Coordinate with kitchen staff to ensure timely and accurate fulfilment of drink orders.
• Communicate effectively with servers to manage overall guest experience and flow.
• Collaborate with colleagues to create a cohesive and efficient work environment.

Continuous Learning and Training:

• Stay updated on beverage trends, new products, and mixology techniques.
• Participate in training sessions and workshops to enhance bartending skills.
• Provide guidance and training to junior bartenders or barbacks when required

Deskripsi Pekerjaan

• Membersihkan serta merapikan peralatan di area gym, area kelas, dan toilet
• Membersihkan karpet, melakukan vacuum lantai dan karpet.
• Membuang sampah di area yang menjadi bagian tanggung jawabnya

Deskripsi Pekerjaan

• Memberikan informasi mengenai produk dan layanan FIT HUB
• Menangani dan menyelesaikan keluhan ataupun pertanyaan dari member
• Melakukan follow up kepada member yang akan & sudah bergabung
• Memastikan tercapainya target sales bulanan untuk renewal (perpanjangan) membership